Cancellation Policy
We've recently updated our cancellation and no-show policy. Here's what to know before your visit — the short version, then the full details.
24 hours notice
Required to change or cancel any appointment — for injectables and aesthetician services alike.
$50 booking deposit
Taken for services with our Medical Director or Nurse Practitioner, and applied to your total.
No-show & late fees
No-show: $150. Cancel under 24 hours: $50. Cancel earlier and your deposit is refunded.
Life can be busy and unpredictable. Sometimes we try to plan perfectly, only for life to disrupt these plans and mix up our day — we totally get that, and we've experienced it ourselves.
That said, we want to be respectful of everyone's time. When someone is a no-show for an appointment, it affects everyone involved — from our patients to our team.
We have updated our cancellation and no-show policy for our services including Botox, fillers, PRP, IV drip therapy and weight-loss management. Effective immediately, we require 24 hours notice for any cancellation.
A $50 deposit is taken at the time of booking for any service done by our Medical Director or Nurse Practitioner. This deposit is applied to the total cost of your services.
- No-show: a fee of $150.
- Cancel under 24 hours: a fee of $50.
- Cancel before 24 hours: your deposit is returned to you.
If you're feeling unwell the day of your appointment, please call us so we can discuss an individual plan for you. If you have any questions about our policy, reach out to our staff members — they're happy to help.
For all other services performed by our expert aestheticians, we kindly ask that you respect their time and provide at least 24 hours notice for a change or cancellation.
We appreciate your understanding and look forward to treating you again.